How we work with ACC – the Southern Cross member advocacy team
Southern Cross Health Insurance (Southern Cross) cares about the health and wellbeing of our members. In an effort to support you when you undertake an ACC review, the Southern Cross member advocacy team is there to help.
One of the ways Southern Cross helps is by offering all our members an advocacy service to review an ACC decline from either a personal injury caused by an accident, treatment injury or a work-related gradual process. There is no charge for this service for our members.
If the medical evidence shows that your ACC decline may be incorrect, and your treating specialist is willing to provide a supportive opinion, the Southern Cross member advocacy team may be able to assist. We can guide you through the process of an ACC review, providing knowledge of the system and support with the goal of having the ACC decline overturned and the treatment funded by ACC. If successful, you may be able to request backdated compensation and other entitlements from ACC.
We generally assist members who have recently received an ACC decision declining funding for surgery, or a decline of cover for a physical injury related to this. If you have received an ACC decision about something else, we may not be able to assist.
John's story
Southern Cross member John is grateful for the help he received with his declined ACC claim from the Southern Cross member advocacy team. To see how the member advocacy team can help you, watch John's story here.
