At Southern Cross, we are committed to maintaining the highest standards of integrity and ethical conduct. We rely on our employees, members, providers, partners and other stakeholders to help us uphold these standards.
If you have concerns about potential misconduct, fraudulent activity, violations of our policies or code of conduct, or any behaviour that may compromise the integrity of Southern Cross, we strongly encourage you to report these matters through our confidential reporting channels.
Your vigilance helps us:
Examples include but are not limited to:
Southern Cross uses a secure, independent third-party platform to receive concerns.
You can raise a concern in one of the following ways:
All concerns are treated confidentially. You also have the option to remain anonymous. If you choose to do so, the platform allows you to maintain your anonymity while still communicating with us, including providing further information or receiving updates.
Once submitted, concerns are provided directly to Southern Cross’ Head of Risk, Compliance and Regulatory Affairs for assessment and, where appropriate, investigation.
Our existing customers or members and treatment providers have an additional option to complete our internal online Suspicious Activity Form for fraud or dishonesty-type concerns.
For concerns related to scams, please visit our Scams page.
All reports received will be assessed and/or investigated, where warranted.
Southern Cross has a strict non-retaliation policy to protect individuals who report concerns in good faith.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.spglobal.com/ratings/en/about/intro-to-credit-ratings. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.
